Shipping & Returns

 

Returns Policy


If the product is not what you like or you have changed your mind we can cancel the order provided it has not yet been shipped from our stock. 

There can be no cancellations for out of stock special orders.

We offer store credit for all other returns and only if the following conditions are met.

  • You return the item within 7 days of delivery(subject to our approval);
  • You will be responsible for return freight and our freight cost to you will be deducted from your store credit.
  • You must provide your ExoTiles tax invoice when returning the item(s);
  • The item must arrive in resaleable condition including that:
    • It is in its original packaging;
    • It is unused and in its original condition;

 

Shipping

We most commonly use the couriers Couriers Please. Your order is fully trackable from the time it leaves our office.

Shipping fees charged covers one time delivery from ExoTiles to your door. We do not deliver to P.O Boxes. You will be emailed a courier consignment tracking information. 

It is the customers responsibility to check goods on arrival for both any damage caused via delivery and complete fulfilment of order.

Giving permission to leave at doorstep is the same as acknowledging receipt in good order, any damage or loss on packages that have been given permission to leave unattended is not covered by insurance.

Any damaged or incomplete contents should be reported to ExoTiles within 24 hours via email or phone.

Once tiles are installed it is final and no claim for incorrect supply or damage can be accepted.

We can ship to any address in Australia. For items in stock please allow 3 to 5 business days to receive your order. Western Australia and other far away locations may take longer.